Well you guys didn't respond to what I said at all. It was just a "Hi thanks for complaining, we're forwarding your message to someone else."
Not that I said anything that merits a response, it would have been nice if you at lease said, "We're a company, we're here to make money, and if you don't like how we do business you're welcome to demonstrate your dissatisfaction by purchasing games from our competition."
Obviously, the most idea response would have been something to the effect of, "We know we've done fans of Origin wrong, and to show how much we want to make it right we're going to offer you a job as a gaming consultant so that we can try to capture the demographics of gamers that elude us."
None the less, your cowardice auto-response is what I would expect from a big evil company that cares more for making money than actually satisfying customers.
Wednesday, August 01, 2007
EA part 2
EA's response to me was a nice little message that only said we're going to forward your complaint to someone new. To get it I had to log into their website, they weren't nice enough to send me a convent email. After they sent me that nice generic response, they sent me a survey... to my email! So I posted this blurb at the end of the survey.