Monday, July 30, 2007

Sony officially makes it to my list of crappy OEM's

Sometimes I wish people did read my blog just so I could warn them to stay away from things. Things like Sony Vaio's. Without a doubt Sony is in at least the top 5 of crappy OEM computers. The number one reason they suck is lack of driver support. Any OEM that doesn't have every single driver available from their website after a fresh install of Windows is lacking the most basic customer support. True, Sony isn't the only one that does this, but they are one of the most annoying.

Worse yet, don't ever loose your BIOS password. To get past it you have to contact Sony, have multiple forms of identification and ownership of the laptop (good luck with that). Then, after many weeks, you might get them to help you with it. Sony was smart enough to store the password on an EEPROM separate from the CMOS. Great for security, but in the long run it will cost you between $300-$450 to get your laptop sent back to get it cleared.

Congratulation Sony, you might very well be worse than HP or even eMachines. It's unfortunate people fall for all the polished crap that makes their laptops look good. If anyone ever does read this, tell your friends to buy Gateway, Dell, or Toshiba. No OEM is great, but, coming from a computer tech, those are the ones I see the least of (well I see a lot of Dell, but it's always software problems which is an unfortunate side effect of loading up computers with trialware).

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